At JSN Herbals, we value transparency and customer satisfaction. Please read the following Cancellation Policy carefully before placing an order on our website. By confirming your order, you agree to the terms outlined below.
1. Order Cancellation Before Processing
- You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
- To cancel an order, please contact our customer support team immediately via email or phone with your order number.
- Once the cancellation request is approved, any amount paid will be refunded according to our refund policy.
2. Order Cancellation After Processing or Shipping
- Orders that have already been processed, packed, or shipped cannot be cancelled.
- In such cases, customers may refer to our Return & Refund Policy if the product does not suit them or does not meet expectations, subject to the stated conditions.
3. Non-Cancellable Orders
The following orders cannot be cancelled:
- Orders that are already dispatched
- Orders delayed due to natural disasters, war, technical issues, or unforeseen circumstances beyond our control
- Orders where incorrect or incomplete address details were provided by the customer
4. Pricing & Payment Acknowledgement
- Prices may vary based on economic conditions, inflation, or regional factors.
- Once an order is confirmed at the displayed or communicated price, cancellation due to price differences will not be accepted.
- Customers are advised to confirm prices with our support team before placing an order.
5. Refund in Case of Cancellation
- Approved cancellations will be refunded excluding shipping and handling charges.
- Refund processing may take 7–10 business days, depending on banking and payment gateway timelines.
6. Customer Responsibility
- Customers must ensure all order details, including product selection, delivery address, and contact information, are accurate at the time of purchase.
- JSN Herbals will not be responsible for failed deliveries or cancellations due to incorrect customer-provided information.
7. Legal Disclaimer
- All JSN Herbals products are herbal and compliant with local and federal laws.
- Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Cancellation or refund claims will not be accepted based on medical outcomes unless legally proven that the product caused harm.
8. Policy Updates
JSN Herbals reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.
9. Contact Information
For cancellation requests or policy-related queries, please contact our customer support team using the details provided on our website.
By placing an order on JSN Herbals, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
